Privacy Policy

INTRODUCTION: dewa66 ("we", "us", "our", "the Company") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when using our online gaming platform and services. By accessing or using dewa66, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you register for a dewa66 account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), payment transaction history, and deposit/withdrawal records.
• Authentication Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Verification Documents: Copies of identity documents (KTP, passport), proof of address documents (utility bills, bank statements), and selfie photographs submitted for KYC (Know Your Customer) verification.
• Communication Data: Messages, inquiries, and correspondence you send to our customer support team via email, live chat, or other communication channels.

1.2 Information Automatically Collected

When you access and use the dewa66 platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location (country, region, city), and timezone.
• Usage Data: Pages visited, features used, time spent on each page, click patterns, navigation paths, referring URLs, and timestamps of activities.
• Gaming Activity: Bets placed, games played, stakes wagered, wins and losses, bonus usage, transaction amounts, session durations, and gameplay patterns.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and analytics tags that help us understand user behavior and improve our services.

1.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements:

• Identity verification services that confirm the authenticity of your provided documents.
• Payment processors (banks, e-wallet providers) that facilitate your deposits and withdrawals.
• Fraud prevention and security services that help detect suspicious activity.
• Marketing partners (only with your explicit consent) for promotional purposes.

2. How We Use Your Information

dewa66 uses your personal information for the following lawful purposes:

2.1 Account Management and Service Provision

• Create, maintain, and manage your dewa66 account.
• Process your registration and verify your identity through KYC procedures.
• Enable you to access and use our gaming services, including sports betting, casino games, and slot games.
• Process deposits, withdrawals, and other financial transactions.
• Track your gaming activity, bets, wins, losses, and account balance.
• Administer bonuses, promotions, loyalty rewards, and VIP tier benefits.

2.2 Communication and Customer Support

• Respond to your inquiries, complaints, and support requests via email, live chat, or phone.
• Send you account-related notifications, including deposit confirmations, withdrawal status updates, and security alerts.
• Provide you with promotional offers, bonuses, and marketing communications (only with your consent, and you may opt out at any time).
• Conduct customer satisfaction surveys to improve our services.

2.3 Security, Fraud Prevention, and Compliance

• Verify your identity and age to ensure compliance with the 21+ age requirement for Indonesian players.
• Detect, prevent, and investigate fraudulent activity, money laundering, collusion, and other illegal or prohibited activities.
• Monitor for problem gambling behaviors and implement responsible gaming measures.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Enforce our Terms and Conditions and protect the integrity of our platform.
• Respond to legal requests from law enforcement, regulatory authorities, or courts.

2.4 Platform Improvement and Analytics

• Analyze user behavior and platform usage patterns to improve our services, features, and user experience.
• Conduct statistical analysis and research to optimize game offerings, betting markets, and payment methods.
• Test new features, products, and functionalities before full deployment.
• Monitor platform performance, uptime, and technical issues.

2.5 Marketing and Personalization (With Consent)

• Send you personalized promotional offers, bonus notifications, and tournament invitations based on your gaming preferences.
• Display relevant game recommendations and customized content.
• Provide you with information about new games, features, and services that may interest you.

You have the right to opt out of marketing communications at any time by contacting our customer support team or using the unsubscribe link in our emails.

3. How We Share Your Information

dewa66 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients for the purposes described below:

3.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our platform and delivering our services, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
• Identity Verification Services: KYC and AML compliance providers that verify your identity and documents.
• Game Providers: Software suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) whose games you play on our platform.
• Customer Support Tools: Live chat platforms and ticketing systems that help us provide customer service.
• Analytics and Data Processing Services: Technology partners that help us analyze platform usage and improve user experience.
• Security and Fraud Prevention Services: Cybersecurity firms and fraud detection systems that protect our platform and users.

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and may only use it for the specific purposes we authorize.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulators, or courts when required by law or when necessary to:

• Comply with legal obligations, subpoenas, court orders, or regulatory requests.
• Cooperate with investigations into suspected illegal activity, fraud, or money laundering.
• Enforce our Terms and Conditions and protect our legal rights.
• Protect the safety, security, and rights of dewa66, our users, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our platform if such a transfer occurs, and the new entity will be bound by this Privacy Policy or a substantially similar policy.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent for specific purposes not covered by this Privacy Policy.

4. How We Protect Your Information

dewa66 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Encryption and Secure Transmission

• All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks.
• Your password is stored using one-way cryptographic hashing algorithms, meaning even dewa66 staff cannot view your actual password.
• Sensitive financial information (bank account numbers, card details) is encrypted both in transit and at rest.

4.2 Access Controls and Authentication

• Access to personal data is restricted to authorized personnel who need it to perform their job functions.
• We implement role-based access controls and multi-factor authentication for internal systems.
• Regular audits are conducted to ensure compliance with our security policies.

4.3 Infrastructure Security

• Our servers and databases are hosted in secure data centers with physical security measures including 24/7 monitoring, biometric access controls, and redundant power systems.
• We use firewalls, intrusion detection systems, and anti-malware software to protect against cyber threats.
• Regular security assessments and penetration testing are conducted to identify and address vulnerabilities.

4.4 Employee Training and Policies

• All employees and contractors with access to personal data undergo regular security and privacy training.
• Confidentiality agreements and data protection policies are mandatory for all staff members.

5. Data Retention

dewa66 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration of your active account and for a reasonable period after account closure to comply with legal and regulatory obligations.
• Financial Records: Transaction records, deposit and withdrawal history, and financial documents are retained for a minimum of 7 years to comply with anti-money laundering regulations and tax requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after account closure as required by regulatory compliance standards.
• Gaming Activity: Bet history, game logs, and gameplay records are retained for a minimum of 5 years to resolve disputes and comply with gaming regulations.
• Communication Records: Customer support conversations and correspondence are retained for up to 3 years for quality assurance and dispute resolution purposes.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

6. Your Rights and Choices

As a dewa66 user residing in Indonesia, you have certain rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your account data, transaction history, and other records by contacting our customer support team.

6.2 Right to Correction

If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update certain information directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain information for compliance purposes even after you request deletion.

6.4 Right to Object or Restrict Processing

You have the right to object to certain types of data processing, including direct marketing. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

6.6 How to Exercise Your Rights

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

dewa66 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and promotional content (only with your consent).

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that disabling essential cookies may affect the functionality of our platform.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or content for your convenience and information. dewa66 is not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external websites you visit. This Privacy Policy applies only to information collected by dewa66.

9. Children's Privacy

dewa66 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete it and terminate the associated account. Parents or guardians who believe their child has provided personal information to dewa66 should contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where dewa66 operates servers or works with service providers. These countries may have data protection laws that differ from Indonesian regulations. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including standard contractual clauses and security measures that comply with international data protection standards.

11. Changes to This Privacy Policy

dewa66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Material changes will be communicated via email notification or prominent notice on our platform. Your continued use of dewa66 services after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected] (displayed as plain text, not clickable)
• Live Chat: Available 24/7 through the dewa66 platform
• Customer Support: Available 24 hours a day, 7 days a week in both English and Bahasa Indonesia

Our dedicated privacy team will respond to your inquiry within 5 business days. For complex requests, we may require up to 30 days to provide a complete response.